Rates & Consumer Services

An account will be considered delinquent at any time charges remain unpaid beyond the Due Date shown on the Water Bill or Statement.  The Company will discontinue service – the date of shut off – to a service address whose account remains delinquent after 6 weeks from the original Statement Date.  Partial payments are not accepted once an account becomes delinquent, and the entire amount is due and payable in full to avoid discontinuance of service.

Further, please note that delinquent accounts not paid in full before the date of shut off will incur an additional $25.00 service charge.

All water bills are the responsibility of the Stockholder/Owner; however, Consolidated will send a copy of the Water Bill or Statement to the current occupant of a property if the Stockholder/Owner coordinates this special request with the Company.

Please be advised that before restoration of water service, the entire bill must be paid in full, including the service charge, and service terminated for non-payment will not be restored outside regular business hours.  Therefore, payments received between 7:00 a.m. and 4:30 p.m. Monday through Friday (except Holidays) result in restoration of service the same day.  Payments received after 4:30 p.m. Monday through Friday (except Holidays) result in restoration of service the next business day.

Settlement of an account with a check or electronic payment that does not clear the bank will result in a $20.00 returned check charge.  A returned check or electronic payment on a delinquent account will result in immediate discontinuance of water service.  The amount of the returned check, the $20.00 returned check charge, and any service charge must be paid in cash or certified funds before restoration of service occurs.

Revised April 1, 2019

Article VII, Section 1. (h) under Conduct of Business of the Company’s Bylaws as excerpted below places the responsibility of unpaid water bills on the Stockholders:

“Stockholders are responsible for unpaid water bills incurred by a tenant or other user (such as under a purchase contract) of the tap right represented by this certificate, and any unpaid sums, whether for water or otherwise, due the Company incident to service under such tap right shall constitute a paramount lien in favor of the Company against the stock represented hereby.  No stock representing a tap right can be transferred until any delinquency in connection therewith is paid in full”.

Effective on July 1, 2018, water bills for water service will be mailed to the service address shown on the Stock Certificate of the Stockholder, unless the Company receives a written request from the Stockholder directing that the water bill be sent to an address other than the service address served by the Company.  Mailing of the water bill for water service to an address other than the Stockholder’s address shall in no way relieve the Stockholder of unpaid water bills or other unpaid charges, nor shall it affect the Company’s power to enforce payment for any unpaid charges by discontinuing water service to the property at which the charges originated.  Stock cannot be transferred until all charges are paid in full.  After reasonable notice has been given, no water will be furnished to the service address where any charge remains unpaid beyond the due date.

Further, and as an added benefit for Stockholders, beginning on July 1, 2018, the Company will mail duplicate water bills and final notices for delinquent payments to both the Stockholder and the current resident of the rental property, if requested by the Stockholder.  To accommodate this duplicate billing procedure, the Stockholder must pay a fee of $2.00 per billing cycle per rental property.

Payment of water bills and any unpaid charges are the responsibility of the Stockholder pursuant to Article VII, Section 1. (h) of the Company’s Bylaws.  The Company has no legal relationship, implied or otherwise, with the Stockholder’s tenants.

Revised July 1, 2018